Common Membership Questions

Frequently asked questions for IITAP members

Apply to Join IITAP as a CSAT, CPTT, or PSAP
We suggest you use Google Chrome on our website. Be sure to Clear your Browser Cache frequently. Please have the following with you, on your computer in...
Mon, 25 Nov, 2024 at 1:35 PM
VIDEO - Register for an IITAP Event or Training
Wed, 22 Sep, 2021 at 9:37 AM
Tracking Your CSAT/CPTT Training Program Process
Keep up with your certification training journey with us! Below are screenshots that outline and explain fields from your view on your profile, that IITAP s...
Thu, 19 Jan, 2023 at 4:14 PM
Submit a Final Application to Become a CSAT or CPTT
*Disclaimer - the following applies to CSAT candidates only.  See Part 2 CPTT Final APP for further instructions for CPTTs Upon completing the CSAT mod...
Wed, 22 Dec, 2021 at 1:59 PM
CSAT / CPTT Certification Renewal Process
CSATs are required to renew their certification every two (2) years from their original certification date. An automatic notice is sent 45-days prior to...
Tue, 14 Feb, 2023 at 2:17 PM
Renew Membership
  Do you need to renew your Certifications?  Learn How  IITAP Certification Renewal are Every 2 years. You will begin receiving email notifications 6...
Tue, 26 Nov, 2024 at 12:42 PM
What is the cost of my renewals
Renewal cycles are every 2 years. Email notifications will be sent out 6 weeks prior to your certification renewal date.  The Certification Renewals do ...
Tue, 30 Apr, 2024 at 1:41 PM
Renewal Credits Needed
Renewal cycles are every 2 years.  CSAT, CCBRT, and CPTT must have 15 renewal credits per certification renewal.  (Each certification requires that 5 of ...
Tue, 30 Apr, 2024 at 2:00 PM
I am not receiving emails from IITAP
If you are not receiving emails from IITAP, check your spam folder. You should also put any iitap.com email on a safe list, sometimes called a whitelist.  ...
Tue, 26 Nov, 2024 at 9:12 AM