Technical Support FAQs

Common issues that come up when using our websites and/or internet issues in general

Clear your Browser Cache in Google Chrome
Your browser will hold onto past versions of a page to make it load faster when you re-visit a site.  This is called a cache.  We recommend you clear your...
Thu, 4 May, 2023 at 10:38 AM
Instructions for Downloading Zoom
Prepare Early IITAP uses the ZOOM application to deliver online webinar content. To ensure the best experience please use the links below to setup your s...
Tue, 26 Nov, 2024 at 2:20 PM
VIDEO - How to Download Zoom
Wed, 16 Feb, 2022 at 1:33 PM
VIDEO - How to Navigate to a Zoom Meeting
This video's sound will increase at/around the 2:21 mark.  
Wed, 16 Feb, 2022 at 1:33 PM
How to Get Started with Digify - with Sign In VIDEO
Most IITAP-held events come with a set of Digital Materials to assist with the training. We use the Digify Platform to store our files.  Once you re...
Mon, 21 Feb, 2022 at 12:50 PM
I Can't Access Digify
If you have previously used Digify with IITAP workshops, webinars, or CSAT mods, you already have an account with them. Please visit Digify.com's Logi...
Wed, 16 Feb, 2022 at 1:01 PM
How to Bookmark A Website for Future Reference
In Google Chrome, you can save website pages in your Bookmarks tab.  To bookmark a webpage:  On your computer, open Chrome. Go to the site you wan...
Thu, 24 Mar, 2022 at 9:13 AM
How to Download and Print Files in Digify
IITAP offers training classes held online and we offer digital materials (worksheets, reading articles, and the Daily Training Slides) via Digify. The permi...
Mon, 20 May, 2024 at 4:29 PM