Here are steps to take when your client can not seem to login to take an assessment.
1. When you create a login make sure you do not put a space before or after you Client ID. Test this to see if it is the case.
2. Make sure you test the client login before you send it to your client to ensure that they will be able to log in.
3. Client logins are case-sensetive and must be typed in exactly like they were created.
4. If all else fails; cancel the Client ID and create a new one. Once you cancel the Client ID the tokens will go back into your account. Just make sure your new Client ID is unique.
Cancelling a Client ID and Assessments.
1. Go to your Therapist Dashboard and find the table row that your Client ID is is located.
2. Go to the far right of that row and choose the "Cancel" button. Your tokens will now go back into your account.
3. Create a new unique Client ID and assign the assessments.
4. Now, test your new Client ID - Log out of your account and click on "Client Access" at the top of the webpage.
5. Enter in the Therapist/Practice name and the Client ID. If you are successful then send the information to your client.