Cancellation Policies and Active Listening Requirements

In order to earn full CE Credit for attending a CSAT®, CPTT®, CCBRT®, TCAS, RAE®, RACS or PSAP® module training, or CMAT training, full attendance is mandatory. If any hours over the course of the training are missed, those hours must be made up by attending the next available offering of the module at a cost of $250 per half day.

  • If the candidate is unable to attend the necessary day(s) in the next available module, they will have 1 year from the original training date to make up their time.

  • If the hours are not made up within that time frame, the module training must be re-taken in its entirety and the full registration fee will apply.

  • Missed hours will be made up in 4 hour/half day increments minimum. If 1 hour is missed, for example, the candidate will be required to re-take the full 4 hour/half day segment in which the time was missed.

  • If the candidate does not attend during the scheduled make-up time, and does not reach out to IITAP beforehand to reschedule, their payment for the missed hours will be forfeited.

  • All missed hours must be made up in a live/online format. Watching a recording is not permissible.

  • Partial CEs and certificates of attendance will not be issued. CEs and certificates of attendance will only be issued upon completion of missed hours.

Should you not be able to attend an entire webinar or workshop for it's full time, your attendance will be switched to AUDIT mode. This means you will still be able to attend the webinar/workshop the time that you are able, but you will not receive a certificate of completion or CEs. Partial CEs will not be given. There is no reduction in price to audit a training. Further questions regarding this policy, and requests for religious considerations, may be sent to training@iitap.com.

All cancellation requests must be made in writing and sent to training@iitap.com. The following options are *typically available if a training registration needs to be canceled:

  • Refund: For a full refund, a written cancellation notice must be received by IITAP no later than 30 days prior to the first day of the scheduled event. Cancellations received less than 30 days prior to the first day of the scheduled event will be refunded less a cancellation fee (see below for average fees). Allow 6 weeks for refund.

  • Credit: To receive a credit for the full registration fee, a written cancellation notice must be received by IITAP no later than 30 days prior to the first day of the scheduled event. Cancellations received less than 30 days prior to the first day of the scheduled event will be credited less a cancellation fee (see below for average fees). Credits expire 1 year from the date issued.

  • Transfer: Registration fees may be transferred to another module training or workshop, if available. Transfer requests must be submitted in writing to IITAP prior to the first day of the scheduled event, and the training must be completed within 1 year of the original event. If the training is not completed within that time frame, the registration fee will be forfeited, and it will be the participant’s responsibility to register for the next available training and pay the full registration fee.

**NOTE: No refunds, credits, or transfers will be available as of the first day of the scheduled event.

Average Cancellation Fees:
(Fees and options may vary based on event; check event page for more details)

  • Trainings that are 3+ Days = $300

  • Trainings that are 2 to 2 ½ Days = $150

  • Trainings that are 1 to 1 ½ Days = $75

*Webinar registrations are final, non-transferable, and non-refundable.

  • Participants will need to have their device camera on (please notify the IITAP Staff member assisting with the training should you need to turn your camera off at any time).

  • Driving or riding as a passenger is prohibited. Participants must be in a stationary area. Driving or being a passenger in a car while participating in an online training is prohibited as it can be very distracting for all parties. If you are actively driving, or a passenger in a car, we will dismiss you from the training for your safety. This will be considered a cancellation with the cancellation policy enforced.

  • Exercise equipment policy: Participants are allowed to use walking pads or stationary bikes for light, physical movement only. High-intensity or excessive training is not permitted. Excessive jumping or movement that is distracting to faculty or participants will not be permitted.

    • Exercise must be paused during non-screen sharing discussions, group breakouts, and experiential activities.

    • The moderator will ask participants to stop exercising if it becomes disruptive to other participants or faculty.